Hannah Grace is an American business strategist and communications expert best known as the founder and Editor-in-Chief of Front Desk Biz. A graduate of the University of Southern California Marshall School of Business with a concentration in Organizational Behavior and Strategic Communication, she spent years advising businesses on customer engagement, workflow optimization, and internal communication before creating Front Desk Biz in 2021. Hannah leads the publication with a focus on practical, real-world insights into everyday business operations, customer experience, front-office dynamics, and organizational culture.